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FAQ

Home >  About Us >  FAQ

  • What are your main products?
    SMIDA specializes in the R&D and manufacturing of high-precision automation equipment. Our core product portfolio includes planetary centrifugal mixers, laser processing equipment (cutting/marking/welding), and customized automation solutions. These products are widely applied in various high-end manufacturing sectors such as electronics, new energy, automotive, aerospace, and semiconductors.
  •  Do your devices comply with international technical standards?
    All SMIDA products have obtained international certifications including ISO 9001 and CE, with different products adhering to specific corresponding standards. SMIDA can also provide customized compliance solutions to meet local technical regulatory requirements.
  •  What global after-sales services do you offer?
    We provide a one-stop after-sales support package:
    24/7 Technical Support: Available via document sharing, email, phone call, and video call for online consultation.
    12-Month Warranty: Covers all components damaged due to non-human factors.
    On-site Installation & Commissioning: If required, you may consult and negotiate with us for our engineers to visit your site.
  •  Can I visit your factory?
    SMIDA's headquarters and production base are located in Shenzhen, China, covering a factory area of over 10,000 square meters. We also have established offices in Suzhou and Wuhan. You are welcome to visit our company, and we will provide you with sincere and dedicated services.
  •  What is SMIDA's industry experience and global network?
    Equipped with our own R&D and manufacturing teams, we boast over 16 years of industry experience. Our products are exported to more than 40 countries and regions worldwide, and we have established long-term cooperative partnerships with over 2,000 clients, including 19 Fortune Global 500 enterprises.
  •  What advantages does SMIDA have over similar competitors?
    As an enterprise focusing on the R&D and manufacturing of industrial automation equipment, SMIDA's core advantages lie in four key dimensions: independently developed technologies, customer-oriented customization services, superior operational stability, and high cost-effectiveness.
  •  Do you provide sample testing services?
    Yes, we do. You may contact SMIDA's sales team to send your samples. We will conduct free-of-charge testing and provide you with a detailed test report. Meanwhile, you are welcome to visit SMIDA and observe the sample testing process on-site.
  •  Do you provide special customized solutions for equipment?
    SMIDA equipment supports non-standard customization. For special industry scenarios, we can provide customized equipment with features such as explosion-proof (Ex certified), MES system integration, and cleanroom-specific designs to meet your production requirements.
  •  Does the equipment control system support multi-language operation interfaces?
    All SMIDA equipment control systems support Chinese and English, with concise and user-friendly operation interfaces. If you need to add other language versions, please consult our sales team.
  •  Does the equipment support pre-delivery acceptance before shipment?
    On-site Acceptance: Customers are welcome to dispatch their technical teams to our factory to participate in the entire process and confirm the equipment status in real time.
    Remote Acceptance: For overseas customers or those who are unable to come to the factory in person, we provide high-definition live video streaming for remote acceptance.